Technical support for users
Identify your problem and find out how to successfully solve and manage it with our support.
I have to replace an element from an Airzone system that no longer works
Airzone products are guaranteed for 2 years from the date of purchase specified on the Airzone invoice if the invoice date is after 1 January 2023 and for two years from the date of purchase if the invoice date is before 1 January 2023.
Are you familiar with the Renewal Plan? When you renew your Airzone system, in addition to a 65-euro discount per renewed zone, you will also receive an Airzone Cloud Webserver totally free of charge.
My installation no longer works
Before contacting our technical service network, please read our FAQs carefully to check whether your situation can be easily resolved.
We need to know if your installation is under warranty. If your installation is equipped with this type of thermostat, it is not under warranty. For more information, contact us by email at techsupport@airzonecontrol.com. Is your installation under warranty?
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I have a new system and need a start-up service
For an intervention within the warranty period, please contact the installer who installed the system or the dealer from whom you purchased the Airzone system. They will need to contact us to request this service.
I do not understand how to use my system
Please visit our website, where you will find all the manuals for the better use of our thermostats and a link to our YouTube channel to watch our videos on the use of thermostats. If you have any problems, please contact us at techsupport@airzonecontrol.com